Refund & Return Policy

Last Updated: August 31, 2026

At PIK, we strive to ensure every order arrives in excellent condition.
Due to the nature of our caffeine pouch products, we do not accept returns of opened or used products.

Returns

Returns may only be accepted under the following circumstances:
• Incorrect product received
• Product damaged during transit
• Product received in defective condition

To request a return, customers must contact us within 48 hours of delivery and provide:
• Order number
• Description of the issue
• Clear photographs showing the product and packaging

Non-Returnable Items
The following items are not eligible for return:
• Opened products
• Used products
• Products damaged due to misuse
• Products returned without prior approval

Refunds

Once a return request has been reviewed and approved, refunds will be processed to the original payment method.

Refund processing times may vary depending on the payment provider but are generally completed within 5–10 business days.

Replacements

Where appropriate, PIK may offer a replacement product instead of a refund.

Order Cancellations
Orders may be cancelled before shipment.
Once an order has been shipped, it cannot be cancelled.

Contact Us

Email: [email protected]
Website: www.pikpouches.com